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Modern ITSM Series – ITIL v2

Welcome to NaradaCode Modern ITSM Webinar Series.

Our first Webinar Series discusses the Introduction of ITIL. Now we are going to discuss about ITIL Version 2. 

Although ITIL Version 1 gives many benefits to early adopters, there was no rigor around individual best practices. In the late 1990s, ITIL architects realized that an integrated service management framework was needed that organized and coordinated the work of the previously identified best practices; a flexible framework fitting the needs of any size organization. With those goals in mind, the architects set to work and in the year 2000, ITIL Version 2 was released.

ITIL Version 2 (v2) breaks down IT Services into 6 group of processes. The components interlock like pieces in a jigsaw puzzle, each with its own set of touch points or process hand-offs. ITIL processes aid in aligning IT components into discrete services, as well as delivering and supporting those services. ITIL offers disciplines to ensure services, roles, and responsibilities are well-documented and understood by both IT and the business units. When done correctly, services can be provisioned internally or externally without any perceivable difference by the business.

See how the different components of ITIL Version 2 work together in the video!

Modern ITSM Series – Introduction to ITIL

Welcome to Modern ITSM Webinar Series.

Our first Webinar Series discuss about Introduction of ITIL. Check the next part of the series as we will discuss on ITIL v2, ITIL v3 and the newest ITIL v4.

ITIL (Information Technology Infrastructure Library) is the world’s most widely used IT Service Management framework.  ITIL gives direction to an organization and people to utilize IT as a tool to encourage business change, transformation, and development. 

The goal is to improve efficiency and achieve predictable service levels. The objective is to enhance performance and accomplish certain service levels. The key factor for ITIL success is vendor neutrality, Best practices and easy to understand the framework.

ITIL has been used worldwide and been updated through time to fit the needs of Information Technology practitioners. Last year, Axelos has released the latest ITIL version, ITIL 4.

ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

ITIL 4 will provide a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape.

The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

 But before we go deeper with ITIL 4, let’s check what ITIL is !

Check our upcoming Modern ITSM Series video – What is ITIL v2

Thank you for watching, and enjoy!