is IT Service Management (ITSM) still relevant in today’s Modern Enterprise IT?
IT infrastructure is the backbone of every digital organization, including banking. Making changes to critical components of the infrastructure presents its challenges where we are required to ensure services continue as long as the changes are made
In today’s service landscape, the success of your service delivery relies heavily on your customers’ happiness. But how do you get satisfied customers, when most IT frameworks still focus on tools and processes?
Find the answer on this ITIL Indonesia April 2021 meetup!
IT service catalogs is a practice in IT Service Management (ITSM) and demonstrates a level of professionalism that can set providers apart from others.
Based on the importance of this practice, in this meetup, we will have discussion on the “Introduction to IT Service Catalogue” with the expert.
Join our meetup on February 24, 2021
Beberapa prediksi arah perkembangan dan implementasi Enterprise DevOps di tahun 2021
ITIL has been a standard in Enterprise IT for more than decades, and the question is how the handle security incident properly in Modern IT Enterprise? Join the next ITIL Indonesia Meetup on 21 December 2020 on our next meetup!
Organisational change management is at the very heart of any improvements. Since the whole point is to ensure high-quality delivery of IT services at the optimum cost, change has to be managed very carefully to avoid risk to a stable and functioning environment. You also need project management (and a chunk of Lean thinking) to contain unproductive expenditures
Welcome to NaradaCode Modern ITSM Webinar Series.
Our Previous Webinar Series discusses ITIL v3. Now we are going to discuss ITIL Version 4.
ITIL 4 is an evolution of ITIL v3 concepts, not a replacement. The good practices from previous versions of ITIL are still valid, however, the ITIL 4 publications have been updated to include additional modern practices and approaches for delivering valuable products and services to customers. The table below includes a summary of three key differences between ITIL v3 and ITIL 4:
In addition to the above, ITIL 4 introduces the following new concepts, which we’ll dig into in further detail below:
- Service Value System
- Value Co-Creation
- Service Relationship Model
- Value, Outcomes, Costs, and Risks (VOCR)
- Value Streams
- ITIL’s Guiding Principles (updated from the ITIL Practitioner publication, released in 2016)
- General Management Practices
- Technical Management Practices
ITIL 4 also includes details on modern and emerging technologies like cloud computing, infrastructure as a service (IaaS), neural networks, natural language processing, machine learning, blockchain, etc. and weaves in concepts from Lean, Agile, Scrum, DevOps, and other modern ways of working.
Let’s watch the video for clear explanation on What is ITIL v4.
Welcome to NaradaCode Modern ITSM Webinar Series.
Our first Webinar Series discusses the Introduction of ITIL. Now we are going to discuss about ITIL Version 2.
Although ITIL Version 1 gives many benefits to early adopters, there was no rigor around individual best practices. In the late 1990s, ITIL architects realized that an integrated service management framework was needed that organized and coordinated the work of the previously identified best practices; a flexible framework fitting the needs of any size organization. With those goals in mind, the architects set to work and in the year 2000, ITIL Version 2 was released.
ITIL Version 2 (v2) breaks down IT Services into 6 group of processes. The components interlock like pieces in a jigsaw puzzle, each with its own set of touch points or process hand-offs. ITIL processes aid in aligning IT components into discrete services, as well as delivering and supporting those services. ITIL offers disciplines to ensure services, roles, and responsibilities are well-documented and understood by both IT and the business units. When done correctly, services can be provisioned internally or externally without any perceivable difference by the business.
See how the different components of ITIL Version 2 work together in the video!
Welcome to Modern ITSM Webinar Series.
Our first Webinar Series discuss about Introduction of ITIL. Check the next part of the series as we will discuss on ITIL v2, ITIL v3 and the newest ITIL v4.
ITIL (Information Technology Infrastructure Library) is the world’s most widely used IT Service Management framework. ITIL gives direction to an organization and people to utilize IT as a tool to encourage business change, transformation, and development.
The goal is to improve efficiency and achieve predictable service levels. The objective is to enhance performance and accomplish certain service levels. The key factor for ITIL success is vendor neutrality, Best practices and easy to understand the framework.
ITIL has been used worldwide and been updated through time to fit the needs of Information Technology practitioners. Last year, Axelos has released the latest ITIL version, ITIL 4.
ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.
ITIL 4 will provide a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape.
The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.
But before we go deeper with ITIL 4, let’s check what ITIL is !
Check our upcoming Modern ITSM Series video – What is ITIL v2
Thank you for watching, and enjoy!