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ITIL June Meetup : Managing Highly Critical Infrastructure Changes

IT infrastructure is the backbone of every digital organization, including banking. Making changes to critical components of the infrastructure presents its challenges where we are required to ensure services continue as long as the changes are made

ITIL Indonesia Meetup : Introduction to Change Management

In today’s service landscape, the success of your service delivery relies heavily on your customers’ happiness. But how do you get satisfied customers, when most IT frameworks still focus on tools and processes?
Find the answer on this ITIL Indonesia April 2021 meetup!

ITIL Indonesia Meetup : Intro to Service Catalogue

IT service catalogs is a practice in IT Service Management (ITSM) and demonstrates a level of professionalism that can set providers apart from others.

Based on the importance of this practice, in this meetup, we will have discussion on the “Introduction to IT Service Catalogue” with the expert.

Join our meetup on February 24, 2021

ITIL Indonesia Meetup 23 Sept – Project Management Practice

Organisational change management is at the very heart of any improvements. Since the whole point is to ensure high-quality delivery of IT services at the optimum cost, change has to be managed very carefully to avoid risk to a stable and functioning environment. You also need project management (and a chunk of Lean thinking) to contain unproductive expenditures

Modern ITSM Series – ITIL v4

Welcome to NaradaCode Modern ITSM Webinar Series.

Our Previous Webinar Series discusses ITIL v3. Now we are going to discuss ITIL Version 4.

ITIL 4 is an evolution of ITIL v3 concepts, not a replacement. The good practices from previous versions of ITIL are still valid, however, the ITIL 4 publications have been updated to include additional modern practices and approaches for delivering valuable products and services to customers. The table below includes a summary of three key differences between ITIL v3 and ITIL 4:

In addition to the above, ITIL 4 introduces the following new concepts, which we’ll dig into in further detail below:

  • Service Value System
  • Value Co-Creation
  • Service Relationship Model
  • Value, Outcomes, Costs, and Risks (VOCR)
  • Value Streams
  • ITIL’s Guiding Principles (updated from the ITIL Practitioner publication, released in 2016)
  • General Management Practices
  • Technical Management Practices

ITIL 4 also includes details on modern and emerging technologies like cloud computing, infrastructure as a service (IaaS), neural networks, natural language processing, machine learning, blockchain, etc. and weaves in concepts from Lean, Agile, Scrum, DevOps, and other modern ways of working.

Let’s watch the video for clear explanation on What is ITIL v4.

Modern ITSM Series – ITIL v3

Welcome to NaradaCode Modern ITSM Webinar Series.

Our Previous Webinar Series discusses the ITIL 2. Now we are going to discuss about ITIL Version 3. 

Over the years, the different versions of ITIL have released in order to stay aligned with changing business requirements. Termed ITIL V3 the third version of ITIL best practices framework was released in 2007. An update to ITIL V3 was made in 2011, because of which, ITIL V3 is also called ITIL 2011 V3. This latest version is more suited for today’s business environment because it includes strategic elements so that the IT service management is more aligned to the business requirements.

ITIL V3 Framework

The core of the ITIL v3 framework revolves around the ITIL Service Lifecycle and a set of supporting processes and best practices for each stage. The 5 ITIL Stages are:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

ITIL was designed such that the lifecycle stages together form a closed-loop process. This is important because most service management activities aren’t performed when creating services from scratch, they are activities that fix or enhance an existing service. Each stage of the service lifecycle is represented by one of the ITIL volumes and is self-contained while at the same time integrating into the overall ITIL framework.

To understand more about ITIL v3, let’s watch video below

Modern ITSM Series – ITIL v2

Welcome to NaradaCode Modern ITSM Webinar Series.

Our first Webinar Series discusses the Introduction of ITIL. Now we are going to discuss about ITIL Version 2. 

Although ITIL Version 1 gives many benefits to early adopters, there was no rigor around individual best practices. In the late 1990s, ITIL architects realized that an integrated service management framework was needed that organized and coordinated the work of the previously identified best practices; a flexible framework fitting the needs of any size organization. With those goals in mind, the architects set to work and in the year 2000, ITIL Version 2 was released.

ITIL Version 2 (v2) breaks down IT Services into 6 group of processes. The components interlock like pieces in a jigsaw puzzle, each with its own set of touch points or process hand-offs. ITIL processes aid in aligning IT components into discrete services, as well as delivering and supporting those services. ITIL offers disciplines to ensure services, roles, and responsibilities are well-documented and understood by both IT and the business units. When done correctly, services can be provisioned internally or externally without any perceivable difference by the business.

See how the different components of ITIL Version 2 work together in the video!