IT infrastructure is the backbone of every digital organization, including banking. Making changes to critical components of the infrastructure presents its challenges where we are required to ensure services continue as long as the changes are made
In today’s service landscape, the success of your service delivery relies heavily on your customers’ happiness. But how do you get satisfied customers, when most IT frameworks still focus on tools and processes?
Find the answer on this ITIL Indonesia April 2021 meetup!
IT service catalogs is a practice in IT Service Management (ITSM) and demonstrates a level of professionalism that can set providers apart from others.
Based on the importance of this practice, in this meetup, we will have discussion on the “Introduction to IT Service Catalogue” with the expert.
Join our meetup on February 24, 2021
ITIL has been a standard in Enterprise IT for more than decades, and the question is how the handle security incident properly in Modern IT Enterprise? Join the next ITIL Indonesia Meetup on 21 December 2020 on our next meetup!
Organisational change management is at the very heart of any improvements. Since the whole point is to ensure high-quality delivery of IT services at the optimum cost, change has to be managed very carefully to avoid risk to a stable and functioning environment. You also need project management (and a chunk of Lean thinking) to contain unproductive expenditures
Welcome to NaradaCode Modern ITSM Webinar Series.
Our Previous Webinar Series discusses ITIL v3. Now we are going to discuss ITIL Version 4.
ITIL 4 is an evolution of ITIL v3 concepts, not a replacement. The good practices from previous versions of ITIL are still valid, however, the ITIL 4 publications have been updated to include additional modern practices and approaches for delivering valuable products and services to customers. The table below includes a summary of three key differences between ITIL v3 and ITIL 4:
In addition to the above, ITIL 4 introduces the following new concepts, which we’ll dig into in further detail below:
- Service Value System
- Value Co-Creation
- Service Relationship Model
- Value, Outcomes, Costs, and Risks (VOCR)
- Value Streams
- ITIL’s Guiding Principles (updated from the ITIL Practitioner publication, released in 2016)
- General Management Practices
- Technical Management Practices
ITIL 4 also includes details on modern and emerging technologies like cloud computing, infrastructure as a service (IaaS), neural networks, natural language processing, machine learning, blockchain, etc. and weaves in concepts from Lean, Agile, Scrum, DevOps, and other modern ways of working.
Let’s watch the video for clear explanation on What is ITIL v4.