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Modern ITSM Series – ITIL® v2

Welcome to NaradaCode Modern ITSM Webinar Series.

Our first Webinar Series discusses the Introduction of ITIL. Now we are going to discuss about ITIL® Version 2. 

Although ITIL® Version 1 gives many benefits to early adopters, there was no rigor around individual best practices. In the late 1990s, ITIL architects realized that an integrated service management framework was needed that organized and coordinated the work of the previously identified best practices; a flexible framework fitting the needs of any size organization. With those goals in mind, the architects set to work and in the year 2000, ITIL® Version 2 was released.

ITIL® Version 2 (v2) breaks down IT Services into 6 group of processes. The components interlock like pieces in a jigsaw puzzle, each with its own set of touch points or process hand-offs. ITIL® processes aid in aligning IT components into discrete services, as well as delivering and supporting those services. ITIL® offers disciplines to ensure services, roles, and responsibilities are well-documented and understood by both IT and the business units. When done correctly, services can be provisioned internally or externally without any perceivable difference by the business.

See how the different components of ITIL® Version 2 work together in the video!