Telp: +6221 2953 8878 | SMS / WhatsApp : +62811 1228 144 | Email: contact@naradacode.com
NaradaCode
  • Enterprise Agile DevSecOps
    • Enterprise DevSecOps
    • Enterprise CI/CD Pipeline
    • Enterprise Agile – Contact Us!
    • Enterprise ITSM – Contact Us!
  • Upskilling & Reskilling
    • DevOps, DevSecOps & SRE
      • DevOps Foundation
      • DevSecOps Foundation
      • CI/CD Hands-on Workshop
      • Continuous Testing Foundation
      • Continuous Monitoring Workshop
      • Site Reliability Engineer (SRE) Foundation
      • Agile DevSecOps for Auditor
      • DevOps Leader
    • IT Governance
      • ITIL® 4 Foundation
      • Practical IT Risk Management
      • Goal Setting Framework (KPI & OKR)
      • Agile DevSecOps for Auditor
      • COBIT® 5 Foundation
      • COBIT® 2019 Foundation
    • Enterprise Agile
      • Contact us for more info
      • JIRA & Confluence Workshop
      • Agile Essential Workshop
      • Product Ownership
      • Agile Developer with XP
      • Agile Leadership
      • Modern IT Organization Design
    • IT Security
      • Secure Code Platform
      • Information Security based on ISO 27001
      • DevSecOps Foundation
    • People and Leadership
      • Essential IT Leadership
      • DevOps Leader
    • Already a learner?
      • Access NaradaCenter Learning
  • Insight
  • Events
  • About Us
  • Contact Us
  • Search
  • Menu
You are here: Home / ITIL® 4 Foundation
  • Download Brochure ITIL® 4 Foundation Course Foundation

The ITIL® 4 Foundation course is the foundation of Modern ITSM that prepares learners for the IT service management in modern world with all the practices. By attending this course, learners gain knowledge on how modern IT processes should work and how to improve current IT processes.

ITIL 4 provides a holistic end-to-end picture that integrates frameworks with Lean IT, Agile and DevOps.

Course Syllabus

ITIL4 Syllabus

Chapter 1 - IT service management in the modern world

  • Overview of Key Concepts of Service Management

Chapter 2 - Key concepts of Service Management

  • Service, Utility, Warranty, Customer, User, Service management, Sponsor, Cost
  • Value, Organization, Outcome, Output, Risk, Utility, Warranty
  • Service offering, Service relationship management, Service provision, Service consumption)

Chapter 3 - The four dimensions of Service Management

  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value streams and Processes

Chapter 4 - The ITIL Service Value System

  • Guiding principles
  • Governance
  • Service value chain
  • Practices
  • Continual improvement

Chapter 5 - Selected practices for ITIL 4 Foundation

  • Service level management
  • Change control (Previously Change Management in ITIL 3)
  • Service desk
  • Service request management
  • Incident management
  • Problem management
  • Continual improvement

Chapter 6 - ITIL management Practices

  • Other ITIL 4 Management Practices

Course Examination

NaradaCode as an Accredited Training Organisation (ATO) from AXELOS ITIL is eligible to provide international certification class and exam for you.

The exam is mandatory and part of the course. The purpose of the exam is to test if participants are able to demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the AXELOS syllabus, to take the test and be awarded the ITIL 4 Foundation qualification.

Who should attend this course?

  • All professionals working in IT fields to understand on how Enterprise IT works.
  • Individuals at the start of their journey in Service Management.
  • ITSM Managers and aspiring ITSM Managers; Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course Feature

  • Instructor-led Classroom Training

    Instructor-led classroom training. Arrange your private training, or join our public classroom schedule

  • Virtual Instructor-Led Training

    This course is also available via Virtual Instructor-led Training, contact us for class schedule

Contact us on Whatsapp

Upcoming Events

Agile and DevSecOps for Auditor Training Jakarta, March 27th-28th 2023

Agile and DevSecOps for Auditor Training Jakarta, March 27th-28th 2023

March 27, 2023, 9:00 am
Book Now
DevOps Leader Training Jakarta, April 4th-5th 2023

DevOps Leader Training Jakarta, April 4th-5th 2023

April 4, 2023, 9:00 am
Book Now
DevOps Foundation Training Jakarta, April  12th-13th 2023

DevOps Foundation Training Jakarta, April 12th-13th 2023

April 12, 2023, 9:00 am
Book Now
ITIL® 4 Foundation Training Jakarta, May 15th-16th 2023

ITIL® 4 Foundation Training Jakarta, May 15th-16th 2023

May 15, 2023, 9:00 am
Book Now
DevSecOps Foundation Training Jakarta, May 30th-31th 2023

DevSecOps Foundation Training Jakarta, May 30th-31th 2023

May 30, 2023, 9:00 am
Book Now

Training

  • DevOps Foundation
  • ITIL® 4 Foundation
  • COBIT 2019 Foundation
  • DevOps CI/CD Workshop
  • Continuous Testing Foundation
  • Site Reliability Engineer (SRE) Foundation
  • Agile DevSecOps for Auditor
  • DevOps Leader
  • Practical IT Risk Management
  • Information Security Based on ISO 27001
Tweets by @NaradaCode

Latest Post

No images available at the moment

See More

Upcoming Events

Agile and DevSecOps for Auditor Training Jakarta, March 27th-28th 2023

Agile and DevSecOps for Auditor Training Jakarta, March 27th-28th 2023

March 27, 2023, 9:00 am
Book Now

NARADACODE :

PIOT 3, 17th Floor, Jakarta, Indonesia
Telp. : +6221 2953 8878
Email : contact@naradacode.com

COPYRIGHT © 2022 | PT. NARADA PIRANTI TEKNOLOGI | ALL RIGHTS RESERVED
Scroll to top

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

OKLearn more

Cookie and Privacy Settings

How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, you cannot refuse them without impacting how our site functions. You can block or delete them by changing your browser settings and force blocking all cookies on this website.

Other external services

We also use different external services like Google Webfonts, Google Maps and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Vimeo and Youtube video embeds:

Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

Privacy Policy