Instructor-led Classroom Training
Instructor-led classroom training. Arrange your private training, or join our public classroom schedule
The ITIL® 4 Foundation course is the foundation of Modern ITSM that prepares learners for the IT service management in modern world with all the practices. By attending this course, learners gain knowledge on how modern IT processes should work and how to improve current IT processes.
ITIL 4 provides a holistic end-to-end picture that integrates frameworks with Lean IT, Agile and DevOps.
Chapter 1 - IT service management in the modern world
Chapter 2 - Key concepts of Service Management
Chapter 3 - The four dimensions of Service Management
Chapter 4 - The ITIL Service Value System
Chapter 5 - Selected practices for ITIL 4 Foundation
Chapter 6 - ITIL management Practices
NaradaCode as an Accredited Training Organisation (ATO) from AXELOS ITIL is eligible to provide international certification class and exam for you.
The exam is mandatory and part of the course. The purpose of the exam is to test if participants are able to demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the AXELOS syllabus, to take the test and be awarded the ITIL 4 Foundation qualification.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Instructor-led classroom training. Arrange your private training, or join our public classroom schedule
This course is also available via Virtual Instructor-led Training, contact us for class schedule
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