Service Asset and Configuration Management (SACM) is an ITIL Service Transition process, is often one of the first ITIL processes implemented in any organization. SACM helps leadership understand what they own in terms of assets and how a change in configuration affects other assets, which helps an organization deliver effective service management and tangibly improves its bottom line.
Organizations are adopting DevOps to achieve faster delivery of software and infrastructure changes while still maintaining high quality and high reliability of the service.
In just a few years, DevOps has grown to a necessity for anyone in charge of making IT decisions, and feature scoring can helps on this.
In today’s service landscape, the success of your service delivery relies heavily on your customers’ happiness. But how do you get satisfied customers, when most IT frameworks still focus on tools and processes?
Find the answer on this ITIL Indonesia April 2021 meetup!