Instructor-led Classroom Training
Instructor-led classroom training. Arrange your private training, or join our public classroom schedule
This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management.
learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals. A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.
The learning objectives for Agile Process Owner include an understanding of:
Instructor-led classroom training. Arrange your private training, or join our public classroom schedule
This course is also available via Virtual Instructor-led Training, contact us for class schedule
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