Blended Learning as the effective learning solution

NaradaCode has introduced a Blended Learning Approach, by combining Instructor-Led Virtual Delivery with interactive exercise on live canvas, and Learning Management System (LMS) solution.

DevOps Webinar Series – Different Software Testing Types

As we plan and perform the testing in Delivery cycle, we are facing with so many many different testing types, and how do we choose it correctly based on their purpose?

What you need to know about working remotely

In this digital era of email, virtual meetings and collaboration tools, it is easy, convenient and  can often be more productive to work remotely

Understanding Unproductive Collaboration to Enhance Your Team Productivity

Everybody’s talking about how important collaboration is, but do you know there is something called unproductive collaboration ?

DevOps Webinar Series – What is Test Pyramid?

The test pyramid is a way of thinking about how different kinds of automated tests should be used to create a balanced portfolio

Modern ITSM Series – ITIL v4

Welcome to NaradaCode Modern ITSM Webinar Series.

Our Previous Webinar Series discusses ITIL v3. Now we are going to discuss ITIL Version 4.

ITIL 4 is an evolution of ITIL v3 concepts, not a replacement. The good practices from previous versions of ITIL are still valid, however, the ITIL 4 publications have been updated to include additional modern practices and approaches for delivering valuable products and services to customers. The table below includes a summary of three key differences between ITIL v3 and ITIL 4:

In addition to the above, ITIL 4 introduces the following new concepts, which we’ll dig into in further detail below:

  • Service Value System
  • Value Co-Creation
  • Service Relationship Model
  • Value, Outcomes, Costs, and Risks (VOCR)
  • Value Streams
  • ITIL’s Guiding Principles (updated from the ITIL Practitioner publication, released in 2016)
  • General Management Practices
  • Technical Management Practices

ITIL 4 also includes details on modern and emerging technologies like cloud computing, infrastructure as a service (IaaS), neural networks, natural language processing, machine learning, blockchain, etc. and weaves in concepts from Lean, Agile, Scrum, DevOps, and other modern ways of working.

Let’s watch the video for clear explanation on What is ITIL v4.

Modern ITSM Series – ITIL v3

Welcome to NaradaCode Modern ITSM Webinar Series.

Our Previous Webinar Series discusses the ITIL 2. Now we are going to discuss about ITIL Version 3. 

Over the years, the different versions of ITIL have released in order to stay aligned with changing business requirements. Termed ITIL V3 the third version of ITIL best practices framework was released in 2007. An update to ITIL V3 was made in 2011, because of which, ITIL V3 is also called ITIL 2011 V3. This latest version is more suited for today’s business environment because it includes strategic elements so that the IT service management is more aligned to the business requirements.

ITIL V3 Framework

The core of the ITIL v3 framework revolves around the ITIL Service Lifecycle and a set of supporting processes and best practices for each stage. The 5 ITIL Stages are:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

ITIL was designed such that the lifecycle stages together form a closed-loop process. This is important because most service management activities aren’t performed when creating services from scratch, they are activities that fix or enhance an existing service. Each stage of the service lifecycle is represented by one of the ITIL volumes and is self-contained while at the same time integrating into the overall ITIL framework.

To understand more about ITIL v3, let’s watch video below

Modern ITSM Series – ITIL v2

Welcome to NaradaCode Modern ITSM Webinar Series.

Our first Webinar Series discusses the Introduction of ITIL. Now we are going to discuss about ITIL Version 2. 

Although ITIL Version 1 gives many benefits to early adopters, there was no rigor around individual best practices. In the late 1990s, ITIL architects realized that an integrated service management framework was needed that organized and coordinated the work of the previously identified best practices; a flexible framework fitting the needs of any size organization. With those goals in mind, the architects set to work and in the year 2000, ITIL Version 2 was released.

ITIL Version 2 (v2) breaks down IT Services into 6 group of processes. The components interlock like pieces in a jigsaw puzzle, each with its own set of touch points or process hand-offs. ITIL processes aid in aligning IT components into discrete services, as well as delivering and supporting those services. ITIL offers disciplines to ensure services, roles, and responsibilities are well-documented and understood by both IT and the business units. When done correctly, services can be provisioned internally or externally without any perceivable difference by the business.

See how the different components of ITIL Version 2 work together in the video!

Modern ITSM Series – Introduction to ITIL

Welcome to Modern ITSM Webinar Series.

Our first Webinar Series discuss about Introduction of ITIL. Check the next part of the series as we will discuss on ITIL v2, ITIL v3 and the newest ITIL v4.

ITIL (Information Technology Infrastructure Library) is the world’s most widely used IT Service Management framework.  ITIL gives direction to an organization and people to utilize IT as a tool to encourage business change, transformation, and development. 

The goal is to improve efficiency and achieve predictable service levels. The objective is to enhance performance and accomplish certain service levels. The key factor for ITIL success is vendor neutrality, Best practices and easy to understand the framework.

ITIL has been used worldwide and been updated through time to fit the needs of Information Technology practitioners. Last year, Axelos has released the latest ITIL version, ITIL 4.

ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

ITIL 4 will provide a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape.

The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

 But before we go deeper with ITIL 4, let’s check what ITIL is !

Check our upcoming Modern ITSM Series video – What is ITIL v2

Thank you for watching, and enjoy!

E-Shaped Model for Organisation Agility

Organisations starting or in the middle of DevOps journey are familiar to T-Shaped model, the model which was popularized by IDEO chief executive Tim Brown.

T-shaped individuals have deep knowledge (the deep stem of the T) in at least one discipline or system, but also have a wide range of general knowledge of many disciplines and systems and a variety of boundary crossing competencies (the general top of the T).

This year our DevOps human has evolved to be E shaped. The trends clearly favor those with “breadth” and “depth”, as well as the tangible (execution) and intangible (exploration), implying having both a big-picture outlook and an attention to detail from being a practitioner. E-Shaped People have a combination of “4-E’s”: experience and expertise, exploration and execution. The last two traits, exploration and execution, are necessary in the current and future economy.

  1. There are three horizontal skill categories which comprise a specific set of capabilities: Automation skills, Functional knowledge and skills and Technical skills. These can vary depending on what the person is interested in, the individuals experience and abilities and are somewhat easy to train, develop and measure.
  2. A second grouping of skills, the categories of process and framework skills, is more of a vertical skill which focuses on flow and understanding the ins and outs of how things work leveraging a variety of best practices and methodologies like Scrum, Agile and Value Stream Mapping. These will need to be applied atop of the automation, functional and technical skills. Technology varies in its adoption and so do the technology skills as it depends on the technologies used and the plan for the organization, its current processes and methods used. This skill category requires some cognitive abilities, analytical thinking and innovation thinking to find and develop creative solutions for the complex world of DevOps.
  3. Another vertical skill category is the human skills which includes skills such as collaboration, interpersonal skills and more which are all necessary across all other skill categories. Unfortunately, human skills are not easy to train, upskill and measure. The experience and expertise come with time and upskilling; exploration is a fundamental of DevOps and execution is the simple proof of what a person has done applying his of her skills in terms of results.

Download the DevOps Institute Upskilling Report 2020 to get the comprehensive information on how Human DevOps Skills are evolving and the implementation in the organisations.