ITIL® Indonesia Meetup : Introduction to Change Management

IT Change Management is an IT Service Management (ITSM) process that makes it easier for your organization to roll out change requests to your IT infrastructure. How exactly? It helps your organization to request, prioritize, authorize, approve, schedule and implement any changes. Whether the change is complex or simple, a good IT Change Management process helps you to control risk and keep disruptions to your services to a minimum.

In today’s service landscape, the success of your service delivery relies heavily on your customers’ happiness. But how do you get satisfied customers, when most IT frameworks still focus on tools and processes? Find the answer on this ITIL Indonesia upcoming meetup!

We are honored to have below speaker to be part of our meetup:
Wini Sesaria Riwu – Governance and Process at PT XL Axiata Tbk

Online session: Via Zoom Meeting

Talk Delivery: in Bahasa Indonesia

4:00 PM – 4:05 PM — Preparation & Opening
4:06 PM – 4:10 PM — Introduction & Announcement
4:11 PM – 4:55 PM — Presentation by Ibu Wini Sesaria Riwu including QnA
4:56 PM – 5:00 PM — Photo Session, Feedback & Closing

For more info:
Telegram Group Chat:

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