Increase the Performance of your Business through the creation of a high performing IT department.
Your team runs the IT department of one of the World’s largest Pizza companies. Your task is to support the business with excellent IT products and services, and the market is highly competitive which forces your Business to design new products, develop powerful marketing and sales initiatives and develop a high level of operating excellence with a fast, low cost, high quality order and delivery process.
IT plays an important role in enabling the business to achieve its strategic aims. Your challenge is to align yourself with business demands and organize your IT capabilities in such a way that the Business can achieve its targets for lowering operational costs, increasing revenue and market share, and increasing customer satisfaction and loyalty.
1. How to deliver agreed IT Services with limited resources. Limited in terms of budget and employees.
2. How to minimize your IT costs by optimizing ITSM people, processes and supporting technology.
3. How to use your Supplier effectively.
4. How to prioritize IT investments and workload, in terms of Maintenance & Support and Innovation & Development.
5. How to translate Business Requirements into the required IT Services.
6. How to plan application development activities, prioritize the projects/changes planned on the Change Calendar.
7. How to minimize potential business risks threats to continuity caused by poor availability, capacity and security of the IT services.
8. How to realize and demonstrate business value.
• Business Management
• Business Employees
• IT Management
• ITSM Process Managers
• ITSM Service Level Managers • ITSM Service Managers